The Product(s) is eligible for exchange only regarding the size or color. It is not possible to exchange for another product or a product with a different price.

The Customer has up to fourteen (14) days after delivery to return or exchange the product(s). The product(s) should be in perfect state, and in its original packaging with all accessories among which the label, the flyer and the pouch.

To return the product(s), the Customer must access to the Customer Account and proceed as mentioned below:

• Go to « My account»
• Click on « Orders», select the order and and then “View”
• On the page, select the product(s) to return then go down and click on « Refund my entire order »
• Fill in the reason(s) for returning the products and click on  « Submit »
• The request is registered and the status can be seen in « My refund requests»
• You wil receive an e-mail confirming that your requested has been successfully submitted.

The Product(s) must be returned to the following address:

The costs of returning the Products are the responsibility of the Customer. The return is at the risk of the Customer, who is free to choose the shipping method.

Poetrydrops suggests that the Customer return his products by means of a follow-up shipment with additional insurance, guaranteeing him, if necessary, compensation for the products up to their actual market value in the event of spoliation or loss of this merchandise.

The returns costs are at your own expense.