What if my product is damaged or if I have not received the ordered product?
In this case, please contact Poetic Tribes Customer Service at [email protected] before returning the item for instructions on how to proceed.
What should I do if don’t get my order ?
Contact us by email immediately in order for us to manage any issue with the company delivering your order. Please also see under “Return and Refund” below. Please note that if your order is send back to us, the return is
What should I do if I am not at home at the time of delivery?
The parcel is delivered at your home. We have chosen to deliver with Chronopost Predict. With this service you will be informed by sms or email of the delivery and may change the delivery date if it does not suit
Which countries do you deliver to? And what are the prices? How long does it take to be delivered?
Hereunder, by country, the delivery delays for shipping, as well as indicative and estimated prices in case of returns All the orders are shipped within 48h hours, from Monday to Friday (unless other information when confirming your order). Portugal, Europe : 1-3