How can I change or cancel my order?
You may cancel your order if it has not been prepared by our warehouse. It will be taken into account the day you inform us by email at [email protected]. However, we can not change an order once it is confirmed.
What should I do if my order is returned to the sender?
If your order is returned to the sender, you will be automatically partially refunded as the return is at your costs.. Refund will be done within 30 days upon receipt of your order.
How can I track my order?
You will receive an email once your order is shipped with a tracking number. You can then track your order on the carrier website. If you don’t receive your order within 5 - 8 days following the shipping, please contact
How long before my order is shipped?
You will receive an email to confirm that your order has been validated. All the orders are shipped with 48h hours, from Monday to Friday (unless other information when confirming your order). You will be informed by email of the
How do I place an order?
To place an order, browse on categories. You can also search for a precise product. Select the products you want to buy by clicking on ‘Add to cart’. You can then check your cart, and click on ‘Order’.