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Privacy Policy

Poetrydrops Unipessoal Lda respects the privacy rights of its online visitors and is aware of the importance of protecting the information collected about them. This Privacy Policy addresses the use and disclosure of personal information we collect from you. By visiting Poetic Tribes’ s Website, or providing your information to us, you acknowledge that you accept the practices and places outlined in this Privacy Policy.

Data security is of great importance to Poetrydrops and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this Website.

We endeavour to do our best to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the Website.

Our Privacy Policy is ruled by the General Data Protection Regulation (GDPR) EU 2016/679, the Privacy and 2003 Electronic Communications Regulation with the 2011 Amendments as well as the 1998 data Protection Act.

I. Your personal data

Personal data are any information that you submit to us.

In order to place an order on our website, you create a client account for yourself, contact us or subscribe to our newsletter and other marketing activities; in general you provide us with the following data:

  • your first name, surname, language and country from which you are interacting with us, and your contact data such as your email address, postal address, delivery address and your telephone number;
  • your bank details (please take into account that all payment transactions are processed by Paypal or Stripe and we do not hold any card numbers unless you decide so in order to facilitate future purchases), information on your purchases, your orders, your returns, etc…;
  • the connection and global navigation data;
  • adicional data saved when you’ve created a customer account like your user name and password, your recent purchases or even your preferences that include your wish list and the ones regarding marketing and cookies;
  • adicional personal information retained and used it in our analysis to improve our services.

It is important that the personal information shared about you is correct and up to date. Please inform us of any changes in information by updating your account. We do not save any personal data of a sensitive nature.

Subject to your consent, we use cookies and other similar technologies to assist your browsing on our website by adapting your equipment or search engine and offering you products that correspond to your purchasing habits.

These data includes the products and services you have bought from us and the way you use our website and our applications, your IP address, your search engine and its version, your location and time zone, your browser plug-in, the operating system and platform, but also other technical data on the device you use to browse our website as well as information on your visit, including the URL and date and time you visited our Website; the products you have consulted or researched; and other relevant information that allows us to generate statistics regarding the general activity on our Website.

II. WHAT DO WE USE PERSONAL DATA FOR?

We process your personal data for the following purposes:

  • to manage your registration as a user of our website if you wish to use our services;
  • to identify you as a website user and allow you to access various features and personalised services; 
  • to fulfil the sale contract between us along all its steps like mentioned in our General Terms and Conditions of Sale as well as provide you with access to the after-sales service;
  • to allow us to prevent possible fraud against you and against us when a purchase is made, enabling us to block the transaction;
  • to reply any requests you made to our Customer Service;
  • to improve our services as your browsing and purchasing datas are processed for analysis and statistical purposes through providing us with a better understanding of the way you use our website allowing us improving the usability and quality of our services;
  • to manage your subscription to our Newsletter;
  • to send you targeted information by email if you subscribe to our Newsletter (you can unsubscribe any time you want);
  • to share with you any relevant informations regarding us (events, products, current offers) if you consent to receive direct marketing content.

Please note that you may remove your account at any time by contacting our Customer Service at [email protected].

 

III. THIRD PARTIES

In the context of using our website, you may find you receive information from third parties with whom we work to offer you certain services like logistics, transport and delivery services, fraud detection and prevention entities

We ask third parties to keep your personal information safe in keeping with the law. Third parties may only use your personal information according to our instructions and not for their own use.

IV. WHAT ARE YOUR RIGHTS?

To process your data, we rely on legal considerations that depend on the way you interact with our website. As mentioned above, we need your personal data to fulfil the contract that links us to you. For example, we need your details to deliver your order.

We respect the importance of consent under the GDPR law. Therefore, your consent must be given in a clear and unequivocal manner. This is why, when you agree to receive our communications (particularly by newsletters), you must tick a box confirming you agree to being subscribed. 

You may withdraw your consent at any time. Should you wish to unsubscribe from our direct marketing via newsletter, you may unsubscribe at any time by clicking on the link located at the bottom of each email “To unsubscribe, go to this page”. A page then opens and all you have to do is click on the button “confirm you wish to unsubscribe”. 

You have a right to access, correct, amend or remove data that concerns you and to receive a copy of the personal information that we hold about you. Your data can be removed at any time and your account cancelled on demande to our Customer Service by email at [email protected].

If you have a client account, you may also change your personal details from your client-dedicated online space by identifying yourself using your email address and password.

V. SECURITY OF YOUR PERSONAL INFORMATION

When creating an account, you choose a password. You are responsible for keeping this password confidential. This is why we recommend you choose an effective password and do not share it.

We recommend that you use only secure and preferably private networks when connecting. Be aware of the risks incurred on public wifi networks.

If you receive an email claiming to be us and asking you to provide personal information, please do not reply and send us this email so we can take the necessary action.

All our service providers work within the European Economic Area (EEA) and must therefore comply with the same legislation as us. Where some may be located outside this area, we can assure you that your data will be transferred with the appropriate care. 

VI. STORAGE TIME FOR YOUR PERSONAL DATA

We retain your data as long as you remain a client but also afterwards, in order to answer any questions, complaints, or to maintain all the data necessary in order to meet legal, accounting or analytical requirements. We may also retain your data for research or statistical analysis. 

VII. LINKS TO OTHER WEBSITES

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

VII. CHANGES OF BUSINESS OWNERSHIP AND CONTROL

Poetrydrops may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Poetrydrops . 

 

Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us. 

 

We may also disclose data to a prospective purchaser of our business or any part of it. We will take steps with the aim of ensuring your privacy is protected.

VIII. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). 

If we transfer data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of data.

IX. GENERAL ASPECTS

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the Portuguese. All disputes arising under this agreement will be subject to the exclusive jurisdiction of the Portuguese Courts.

Poetrydrops reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

We encourage you to check our policy periodically. Any amendment to this policy will be updated on this page, if appropriate. 

If there are any further questions and concerns regarding this Privacy Policy, please contact us at [email protected].